Help & Information
Everything you need to know about shopping with us — from sizing to shipping and everything in between.
Frequently Asked Questions
Register an account to become a Standard member. Accumulate points through purchases to upgrade to Premium or VIP and unlock more exclusive benefits. All membership tiers are free to join — simply create an account to get started.
Earn points automatically on every eligible purchase. For every dollar spent, you earn 1 reward point. Points can be redeemed for exclusive discount vouchers, free shipping coupons, or special seasonal gifts during checkout.
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and secure local bank transfers. All transactions are fully encrypted and securely processed through industry-leading payment gateways.
Standard domestic shipping typically takes 3-5 business days, while express options deliver within 1-2 business days. International shipping depends on the destination and usually ranges between 7-14 business days. Tracking links are provided upon dispatch.
Orders can be modified or canceled within 60 minutes of placement. After this window, our automated warehouse begins processing and packing your items, making further modifications or cancellation requests impossible. Please review details carefully.
Yes, we offer premium custom gift wrapping services. You can select this option on the shopping cart page prior to checkout. Our luxury packaging includes a textured presentation box, custom ribbon tie, and an optional personalized handwritten card.
Size Guide
| SIZE | DIAMETER | CIRCUMFERENCE |
|---|---|---|
| S (US 5-6) | 15.7mm | 49.3mm |
| M (US 7-8) | 17.3mm | 54.4mm |
| L (US 9-10) | 19.0mm | 59.7mm |
| STYLE | LENGTH (INCH) | LENGTH (CM) |
|---|---|---|
| Choker | 14"-16" | 35cm - 40cm |
| Princess | 18" | 45cm |
| SIZE | WRIST MEASUREMENT | TOTAL LENGTH |
|---|---|---|
| Regular | 6.0" - 6.5" | 17cm |
| Large | 7.0" - 7.5" | 19cm |
For the most accurate fit, we recommend measuring with a flexible tape measure. If you are between sizes, we suggest sizing up for rings and bracelets, and choosing based on your preferred drop length for necklaces.
Shipping & Delivery
| REGION | STANDARD | EXPRESS |
|---|---|---|
| Mainland China | Free (3-7 days) | ¥30 (1-2 days) |
| Hong Kong / Macau / Taiwan | ¥60 (5-10 days) | ¥120 (2-4 days) |
| Asia Pacific | ¥120 (7-14 days) | ¥200 (3-5 days) |
| North America / Europe | ¥180 (7-14 days) | ¥280 (3-7 days) |
| Rest of World | ¥220 (10-18 days) | ¥350 (5-10 days) |
VIP members enjoy free express shipping worldwide. All orders include complimentary gift packaging and a secure tracking link sent to your email upon dispatch.
Returns & Exchanges
Return Window
We offer a 14-day return policy from the date of delivery. Items must be unworn, undamaged, and in their original packaging with all tags attached. Personalized and made-to-order items are final sale.
How to Return
Initiate a return through your account order history or contact our support team. We will provide a prepaid return label for domestic orders. Once the return is received and inspected, refunds are processed within 5-7 business days to your original payment method.
Exchanges
For size or color exchanges, please initiate a return and place a new order for the desired item. This ensures the fastest processing and availability. We cover return shipping for exchanges on domestic orders.